Frequently Asked Questions
Everything you need to know about Cellexia Labs products and services.
Are Cellexia Labs products tested on animals?
No, we are proudly 100% cruelty-free. We do not test any of our formulations or ingredients on animals at any stage of the production process.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically arrive within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are your skincare products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Do your products contain parabens or sulfates?
No, Cellexia Labs is committed to clean beauty. All our products are formulated without parabens, sulfates, phthalates, or synthetic fragrances.